FAQ
Welcome to our Frequently Asked Questions (FAQ) page. Here you will find answers to the most common questions our customers have about our products, shipping policies, returns and more. If you can't find what you're looking for, don't hesitate to contact our customer service team. We are here to help you every step of the way.
Our garments are designed for durability and vitality. A minimal change in color intensity after the first wash is normal and does not affect the overall quality of the garment.
SIMPLE CARE STEPS:
-Turn inside out to wash.
- Cold water (20º) with mild detergent.
- Select gentle cycle.
- Skip fabric softeners.
- Prefer air drying.
- Iron at low temperature, inside out.
By following these care instructions, you ensure the long-lasting quality and vitality of your appearance.
We offer standard and express shipping. Delivery time varies by location, but typically ranges from 3-7 business days for standard shipping and 1-3 business days for express shipping.
We accept returns within 30 days of receiving your order. The item must be in its original, unused condition. For more details, please see our Return Policy page.
Yes, we offer international shipping to most countries. Delivery times and shipping costs vary by location. You can find more information on our International shipping page.
Yes, we guarantee a secure payment process. We accept several forms of payment, including credit cards, PayPal and other secure payment methods. Your personal and financial information is protected at all times.
You can contact our customer service team via our online contact form or by email at info@ritzyclothes.com . We are here to help you with any questions or concerns you may have.